In this section, you will find most of the questions and answers from the guest section.
To find questions and answers for hosts, switch to the Host section and check under the FAQ category.

Yes, registration is required to submit booking requests or post listings as a landlord.

There are three ways to register on YCorners.com:

• Via a Google account
• Via an Apple account
• By manually entering information (first name, last name, email, password)

Sign up with your email address and confirm it using a code sent to you via email.

Private account: Suitable for individuals who book accommodations or occasionally rent out their space.

Business account: For companies, professional landlords, or agencies that regularly offer accommodations or require booking management for their employees.

Go to your user account and open the Edit Profile section.

Select the option Change Account Type.

Confirm the change.

No, verification is not mandatory.

However, some hosts offer their accommodations only to verified guests.

If you are not verified, you will not be able to see these accommodations or send requests.

Go to your user account, open Account Verification, and click on Request Badge.

If not all required data has been entered, you will be redirected to Settings and must complete the missing information.

The phone number must be confirmed via SMS code.

All details, such as date of birth, address, and profile picture (selfie), must be provided.

Additionally, documents for identity verification must be uploaded.

Business users must upload documents such as commercial register extracts or identity proofs.

Tap Edit Profile.

Navigate to Phone Number.

Select your country.

Enter your number and press Send Code.

You will receive a four-digit code via SMS.

Enter the code to complete verification.

Your verification badge may have been removed if you made changes to your profile data.

In this case, you need to request verification again.

Log in to your user account.

Go to the Settings section.

Select the Delete Account option.

Confirm the deletion of your account.

Note:

If you wish to delete your account, it will first be deactivated for 30 days.

If you do not reactivate it within this period, it will be permanently deleted.

If you have active or future bookings, your account cannot be deactivated.

You must complete or cancel all bookings before deletion is possible.

Providing a payment method is necessary to use paid services on our platform. These include:
• Paying for a subscription (Abo):
If you post a paid listing, the corresponding subscription is automatically billed via the stored payment method.

• Direct booking payments:
If a landlord offers direct payment via Stripe, you can pay for your booking directly online – quickly and securely via your saved payment method.

Your payment data is processed exclusively via our payment provider Stripe. We do not store any payment information on our platform.

1. Log in to your user account.
Log in using your credentials.

2. Go to "Edit Profile".
Navigate to your profile and click "Edit Profile".

3. Scroll down to the "Payment Methods" section.
There you will find your current payment methods.

4. Click "Add".
To add a new payment method, click "Add".

5. You will be redirected to Stripe.
A new Stripe window will open. Click on "Add Payment Method".

6. Enter your payment details.
Enter your card number, expiration date (MM/YY), and security code (CVC).

7. Click "Add".
After successful verification, the card will be saved and linked to your account.

1. Log in to your user account.
Use your login credentials.

2. Go to "Edit Profile".
Navigate to your profile and click "Edit Profile".

3. Scroll down to the "Payment Methods" section.
There you’ll find your current payment methods.

4. Click "Edit" next to your saved card.
A Stripe window will open showing your stored methods.

5. Scroll to the "Payment Methods" section.
All saved cards will be displayed.

6. Click the three dots next to the desired card.
An action menu will appear.

7. Select "Delete".
Confirm the process. The card will be removed from your account.

Note:
• The last remaining card cannot be deleted, as there must always be at least one active payment method linked to your account.
• This card remains the default method until a new one is added and set as default.

1. Log in to your user account.
Use your login credentials.

2. Go to “Edit Profile”.
Navigate to your profile and click “Edit Profile”.

3. Scroll down to the “Payment Methods” section.
There you’ll find your current payment methods.

4. Click “Edit” next to your saved card.
A Stripe window will open showing your saved payment methods.

5. Scroll to the “Payment Methods” section.
All saved cards will be displayed here.

6. Click the three dots next to the desired card in Stripe.
Open the action menu.

7. Select “Set as default”.
The card will be saved as your default payment method. A “Default” label will appear next to the card.

Selecting an accommodation

Search for a suitable accommodation using the search function and available filters.

Sending a request

Click on Create Request and enter all relevant details, including the desired booking period.

If the accommodation is already booked for this period, you will be notified.

Availability and booking options

Hosts can offer their accommodations either as a whole unit or partially.

Full booking

If the accommodation is only available as a whole, the entire unit will be displayed as the booking option.

You can specify how many adults and children will be traveling.

Partial booking (per room or per bed)

If the host offers the accommodation only partially, you need to select the beds in the available rooms you wish to rent.

The number of guests will be calculated automatically.

If you wish to use a double bed alone, reduce the number of guests by one.

Important: If you do not book all beds in a room, other guests may be accommodated in the same room.

If not all beds in a room are available for selection, it means some have already been rented.

Option for full or partial booking

If an accommodation is available for both full and partial booking and no booking exists for the selected period, you can decide whether to book the entire accommodation or only part of it.

Once you have made your choice, proceed with the booking process.

Pricing and offers

If the host has not set a fixed price, the total price will be displayed automatically.

Cleaning fees are already included in the total price if required.

The displayed price is an estimate, as prices may change depending on the season.

The actual price will be sent to you by the host as an offer in response to your request.

Submitting the request

Once you have entered all the details and selected your desired options, click Send Request.

Your request will then be sent to the host.

A sent request remains active for 24 hours.

If the host does not respond within this time, the request is automatically canceled.

If the host declines the request, it is immediately terminated.

You can view your open requests at any time under "Requests and Offers" in your user account.

No, as long as you have not accepted the host’s offer, the request is not binding.

The number of requests is not limited.

However, you should be careful not to send too many requests to the same host, as this may annoy them.

Hosts have the option to put you on a blacklist if they find you disruptive.

If you are on a host’s blacklist, you will no longer be able to see or book their accommodations.

The host might be busy and has not seen your request yet.

Some hosts prefer only verified guests.

If you have sent multiple requests for the same accommodation, the host may not respond.

No, it is up to the host whether they want to make an offer or not.

After submitting a request for accommodation, hosts can respond at their discretion.

You will receive notifications about new offers directly in your user account and via email.

All open offers for your requests can be found in the "Requests & Offers" section.

You can accept or decline any offer.

Accepting an offer constitutes a binding booking.

This may apply to the entire accommodation or only part of it, depending on the conditions set in the offer.

Further details about your booking can be found in the booking chat or in your account under "My Trips".

If location access is enabled on your device, your current location will be automatically detected, and accommodations within a 40 km radius will be displayed.

If you are searching for accommodation in a specific location or based on particular needs, go to "Search options" at the top, select the relevant search criteria, and press "Apply filters".

If you want to reset your search, press the button to remove filters.

The booking process consists of four simple steps:

1. Choose accommodation – Find the right place to stay on the platform.
2. Send a request to the host – Submit a booking request to the host.
3. Receive an offer from the host – The host will send an offer valid for 60, 90, or 120 minutes.
4. Accept the offer – Confirm the offer and complete the booking.

How does online guest registration work?

48 hours before check-in, you will receive a message in the chat prompting you to register guests.

You need to fill in the details so that the check-in information can be provided.

The host may reject the details (e.g., if they are illegible or incorrect), requiring you to resubmit the documents.

If you are already verified, the host can choose to accept the registration automatically.

If you do not complete the guest registration, you will not receive the necessary check-in information.

The host may refuse your stay.

The rental agreement is exclusively between you and the host.

Ycorners.com only provides the platform for mediation and is not a contractual party in the booking of accommodation.

Who should I contact if I have questions about the accommodation or booking?

You can call the host to ask questions about the accommodation.

If you have already booked the accommodation, you can message the host via the chat in your user account.

1. Go to "My Trips".

2. Select the booking you want to cancel.

3. Click on the three dots at the top and select "Cancel booking".

General cancellation policies:
Either party can request a cancellation. The other party can either accept or decline the request. If accepted, the booking is canceled. If declined, the booking remains valid. Each booking can only be canceled once.

How does the bulk request work and how are offers selected?

With the bulk request, you can contact multiple hosts at the same time who match your search criteria.

Select the desired filters in the search mask and click "Send bulk request".

All relevant hosts will receive your request and can send you an individual offer.

You may receive multiple offers from which you can choose the most suitable one.

Hosts are not obligated to send you an offer.

Once you accept an offer, the booking is completed.

There are several payment options a host can offer for a booking:

1. Cash payment
The guest can pay the full amount in cash at check-in.

2. Bank transfer (payment by invoice)
The host issues an invoice and sends it to the guest. The guest must transfer the amount to the specified account before check-in.

3. Direct payment via Stripe
The guest can pay immediately via Stripe and receives a payment receipt. This method allows for fast and secure online payment.

The host is not required to offer all payment methods.

If cash payment is offered, you can coordinate with the host when the payment should be made.
The host can mark in the booking system that the money was received in cash. Once this is done, the payment will show as marked "paid" on your side.

Note:
Ask the host for a receipt to have proof of payment. This helps avoid issues later on.

If bank transfer is offered and you choose this method, inform the host.
The host will issue an invoice and make it available to you.

Once you have received the invoice, transfer the amount with a clear reference.
Go to your booking, click on “Pay”, choose “Bank Transfer”, enter the account number you transferred to, and confirm the process.

For security, provide the transfer receipt to the host.

As soon as the host receives the payment, they can confirm it.
Your booking will then be marked as paid.

If Stripe payment is available, proceed as follows:

1. Go to the booking you want to pay.

2. Click on "Pay" at the bottom.

3. Select the "Stripe" option and click "Pay".

Once the payment is successful, you will be notified immediately, and the booking will be marked as paid.
If something goes wrong and the payment cannot be processed, an error message will appear explaining the issue.

Note:
If you haven't added a default payment method to your account, you'll be asked to do so.
See FAQ: "Add and remove payment methods".

To view the payment status or payment history of your booking, follow these steps:

1. Log into your user account.

2. Go to “My Trips”.

3. Select the booking you wish to view.

4. Click the three dots in the top right corner.

5. Choose “Payment History” from the menu.

6. The payment history will be displayed.

Note:
Failed payments are not visible to the host. Only successful payment attempts are shown.

The QR code is used for quick access to booking information.

It allows guests to quickly get details about the property.

It can be used for contactless check-in.

It is applied for guest registration at the property.

Log in to your account.

Go to My Trips.

Select the desired booking.

Click on Options (three dots in the right corner).

Select Booking QR Code, and it will be displayed.

Open the QR code scanner in your account.

Point your camera at the property code.

You will have access to information about the property.

If the property supports contactless check-in, open the QR code scanner in your account.

Point your camera at the QR code of the property and scan it.

If you have completed guest registration, you will have access to all check-in information.

Ratings help other users get a better idea of an accommodation or a host.

They serve as a transparency and trust indicator for future guests.

Hosts benefit from positive ratings to receive more bookings.

After completing a booking, both guests and hosts can leave a review.

The rating is given in the form of stars (1–5) along with a written comment.

You can evaluate different aspects of the accommodation and the host, such as cleanliness, communication, and location.

Log in to your account.

Go to My Trips and select the completed booking.

Click on Leave a Review and submit your rating.

You can delete your review as long as it has not yet been approved by a moderator.

After deletion, you cannot submit a second review for the same booking.

Reviews are voluntary, but they help other users get a better idea of the accommodation or the guest.

Yes, you can leave a review up to 7 days after completing the booking.

Bulk requests are available individually or in multiple units.

You can purchase a single bulk request or multiple ones to use as needed.

There is no expiration date for purchased bulk requests – they remain valid until they are used up.

Pricing and details about purchase options can be found under My Subscriptions in your user account.

Log in to your business account.

Go to My Subscriptions in the menu.

Select Booking Management.

Click on Buy.

Confirm the subscription, and the monthly billing will start automatically.

Companies can add their employees directly to bookings.

Employees can immediately see all relevant booking details in their account under "My Trips".

The company can track which booking an employee has been assigned to.

During the request:

Employees can be added directly during the booking request.

You can assign specific employees to designated sleeping places in the accommodation.

After booking:

After completing the booking, you can add employees in the booking details.

Click on the "Add Employee" button.

Select a bed to be assigned to an employee.

Select the respective employee and click Add.

Repeat the process for all employees.

Once all assignments are completed, click Save.

If you close the window without saving, no changes will be applied, and the assignment must be done again.

Log in to your company account.

Go to the My Employees section.

Click on + in the top right corner.

Enter all required details.

Click Save.

The employee can now be added to bookings.

If a user is already registered with their email or phone number, you will be notified.

You will be given the option to invite this user to your company.

If you invite the user, they will receive an invitation.

The employee must accept the invitation.

After acceptance, they will be added to your company and can be assigned to bookings.

Log in to your company account.

Go to the My Employees section.

Select the employee you want to remove.

Click on the three dots in the top right corner and select Delete.

Confirm the deletion.

The employee will be removed from your company and can no longer be assigned to bookings.

Note:

If this employee is still assigned to an active or future booking, you cannot delete them.

First, remove the employee from the booking and then repeat the deletion process.

1. Log in to your account.

2. Go to "Edit profile".

3. Scroll down to the "Stripe account" section.

4. You will see a message that a Stripe account has already been registered.
A Stripe account has been prepared for you, but it does not yet contain your personal information.

5. Click the "Complete" button to be redirected to the Stripe platform.

6. Enter the required personal data there to complete your Stripe account registration.

Important note:
• This Stripe account is linked exclusively to the platform through which you receive booking payments.
It cannot be used for other purposes or platforms.
 

• Payments go directly to your Stripe account.
Stripe automatically transfers the funds to your linked bank account.
 

• The YCorners.com platform does not manage any payments.
All financial transactions are processed directly between the customer and Stripe.

• What information does the user enter?
o Email address
o Password for the Stripe account
o Country of residence or business registration
o Possibly a phone number (for security or verification)

• Where is the data sent?
o Data is sent to Stripe servers where it is processed to create the account

• What data does Stripe process?
Stripe stores the email, encrypted password, country, and phone number (if provided). This information is used to create and manage the user account.

• What information does the user enter?
o At this step, the user must enter information about their business, including:
▪ Company name or sole proprietor’s name
▪ Legal business address
▪ Tax identification number (TIN or equivalent)
▪ Description of business and activities
▪ Country of registration
▪ Business website
▪ Personal data of the authorized signatory
▪ Adding company directors

• Where is the data sent?
o To Stripe servers for processing, compliance checks, and fraud prevention

• What does Stripe process?
Stripe analyzes the information to confirm the business identity and meet legal requirements (e.g. KYC – Know Your Customer)

• What information does the user enter?
o The bank account to which payments will be sent. This may include:
▪ Bank account number
▪ BIC (in applicable countries)
▪ Bank name
▪ IBAN or other regional banking details

• Where is the data sent?
o To Stripe servers for integration with the banking system to enable payments

• What does Stripe process?
Stripe verifies the data to ensure proper account linking and payment processing

• What additional information may Stripe request?
o For extra verification, the user may be asked to provide:
▪ Photo of an ID (e.g., passport or driver’s license)
▪ Proof of address (e.g., utility bill or bank statement)
▪ Bank statements or other evidence of financial activity

• How is the verification process handled?
o Stripe performs automatic checks, supported by anti-fraud systems.
o If needed, Stripe may request documents to confirm identity or business ownership.

• What are the final steps of registration?
o After successful verification, the user is notified that their account is active and ready to receive payments.
If rejected, Stripe provides notifications with reasons for the incomplete registration.

• What information does the user enter?
o At this step, the user links their Stripe account to the website or app and can configure payment methods such as credit or debit cards.

• Where is the data sent?
o Payment method information is sent to Stripe via a secure API for processing.

• What does Stripe process?
o Stripe stores the payment settings and connection methods. These are used to process transactions.

• How does the user receive confirmation?
After successful registration and verification, Stripe sends an email confirming that the account has been activated and is ready to use.
o The user may also receive a message that their data has been verified and they can start accepting payments.

• What processes happen on Stripe’s side?
o Stripe performs a final review of all data, including compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
o After successful verification, the account is activated and ready for payment processing.
If data raises concerns, Stripe may request additional documents or reject the account.

• Where is the data sent?
o All payment data is transmitted via a secure connection to Stripe’s servers for transaction processing.

• What information does Stripe process?
o Stripe processes payment details, verifies card data, amounts, and transaction info, performs authorization, and checks for fraud if needed.

• How does the user receive confirmation?
o After a successful transaction, the user receives a notification about the payment status (success or error).

You can find Stripe’s fees directly on the official website:
https://stripe.com/de/pricing#globale-zahlungen
 

Stripe charges fees based on the payment method and card origin. For example:
• EU cards: 1.5 % + €0.25 per transaction
• International cards: from 3.25 % + €0.25
• Currency conversion: an additional 2 %
• SEPA direct debit: €0.35 per transaction
• Klarna payments: 2.99 % + €0.45, possibly plus international surcharges
 

There are no monthly base fees in the standard plan. Additional charges may apply, e.g. for chargebacks or instant payouts.
 

Note: Fees are automatically deducted by Stripe – no manual payment is needed.