In this section, you will find most of the questions and answers from the host section.
To find questions and answers for guests, switch to the Guest section and check under the FAQ category.

Yes, registration is required to submit booking requests or post listings as a landlord.

There are three ways to register on YCorners.com:

• Via a Google account
• Via an Apple account
• By manually entering information (first name, last name, email, password)

Sign up with your email address and confirm it using a code sent to you via email.

Private account: Suitable for individuals who book accommodations or occasionally rent out their space.

Business account: For companies, professional landlords, or agencies that regularly offer accommodations or require booking management for their employees.

Go to your user account and open the Edit Profile section.

Select the option Change Account Type.

Confirm the change.

No, verification is not mandatory.

However, your listing will show that you are not verified.

Some guests only consider listings from verified hosts and may ignore your accommodation.

Verified hosts enjoy greater trust from guests, which can increase your chances of getting bookings.

Go to your user account, open Account Verification, and click on Request Badge.

If not all required data has been entered, you will be redirected to Settings and must complete the missing information.

The phone number must be confirmed via SMS code.

All details, such as date of birth, address, and profile picture (selfie), must be provided.

Additionally, documents for identity verification must be uploaded.

Business users must upload documents such as commercial register extracts or identity proofs.

Tap Edit Profile.

Navigate to Phone Number.

Select your country.

Enter your number and press Send Code.

You will receive a four-digit code via SMS.

Enter the code to complete verification.

Your verification badge may have been removed if you made changes to your profile data.

In this case, you need to request verification again.

Log in to your user account.

Go to the Settings section.

Select the Delete Account option.

Confirm the deletion of your account.

Note:

If you wish to delete your account, it will first be deactivated for 30 days.

If you do not reactivate it within this period, it will be permanently deleted.

If you have active or future bookings, your account cannot be deactivated.

You must complete or cancel all bookings before deletion is possible.

Providing a payment method is necessary to use paid services on our platform. These include:
• Paying for a subscription (Abo):
If you post a paid listing, the corresponding subscription is automatically billed via the stored payment method.

• Direct booking payments:
If a landlord offers direct payment via Stripe, you can pay for your booking directly online – quickly and securely via your saved payment method.

Your payment data is processed exclusively via our payment provider Stripe. We do not store any payment information on our platform.

1. Log in to your user account.
Log in using your credentials.

2. Go to "Edit Profile".
Navigate to your profile and click "Edit Profile".

3. Scroll down to the "Payment Methods" section.
There you will find your current payment methods.

4. Click "Add".
To add a new payment method, click "Add".

5. You will be redirected to Stripe.
A new Stripe window will open. Click on "Add Payment Method".

6. Enter your payment details.
Enter your card number, expiration date (MM/YY), and security code (CVC).

7. Click "Add".
After successful verification, the card will be saved and linked to your account.

1. Log in to your user account.
Use your login credentials.

2. Go to "Edit Profile".
Navigate to your profile and click "Edit Profile".

3. Scroll down to the "Payment Methods" section.
There you’ll find your current payment methods.

4. Click "Edit" next to your saved card.
A Stripe window will open showing your stored methods.

5. Scroll to the "Payment Methods" section.
All saved cards will be displayed.

6. Click the three dots next to the desired card.
An action menu will appear.

7. Select "Delete".
Confirm the process. The card will be removed from your account.

Note:
• The last remaining card cannot be deleted, as there must always be at least one active payment method linked to your account.
• This card remains the default method until a new one is added and set as default.

1. Log in to your user account.
Use your login credentials.

2. Go to “Edit Profile”.
Navigate to your profile and click “Edit Profile”.

3. Scroll down to the “Payment Methods” section.
There you’ll find your current payment methods.

4. Click “Edit” next to your saved card.
A Stripe window will open showing your saved payment methods.

5. Scroll to the “Payment Methods” section.
All saved cards will be displayed here.

6. Click the three dots next to the desired card in Stripe.
Open the action menu.

7. Select “Set as default”.
The card will be saved as your default payment method. A “Default” label will appear next to the card.

1. No links to external websites

2. Correct and complete information

3. No inappropriate or illegal content

4. Please keep your information up to date

1. Log into your account.

2. Go to the home page.

3. Click on Create a new listing, or go to My Listings and press the (+) icon.

When creating your first listing, you will be asked to choose a package.
You can choose between "Property Free" and "Property Basic".
You will then be directed to enter your payment details.
These details are securely stored by the payment provider Stripe and will be used automatically for future billings on YCorners.com.

Section 1: Accommodation

1.1 Type of accommodation
Select the type of accommodation, e.g., apartment, house, hotel, hostel or other.

1.2 Type of listing
Decide whether it’s the entire property, a private room, or a shared room.

1.3 Rooms
Add sleeping rooms and select the room type (e.g., bedroom, studio, living room, kitchen, hallway). Enter the number and type of beds (single, double, etc.).
• Add a new room: Click the (+) symbol
• Remove a room: Click the trash icon

1.4 Bathrooms
Enter the number and type of bathrooms (private or shared).

1.5 Show phone number
Decide whether your phone number should appear in the listing (only with Property Basic).

1.6 Listing visibility
Choose whether the listing is visible to private individuals, companies, or both.

1.7 Type of rental
Select whether the accommodation is rented fully, partially, or both.

1.8 Who can book?
Everyone or only verified users.

1.9 Additional settings
• Minimum requirements for guests (ratings, confirmed bookings)
• Automatic or manual acceptance of verification documents
• Option to hide listing from search results (optional)

Section 2: Location
• Enter address:
o Use current location (target icon)
o Enter manually or place it on the map (“Find address”)

Section 3: Amenities
• Select the amenities you offer
• Enable self-check-in if available
• More info under FAQ → Rental Management

Section 4: Photos
• Upload photos of your accommodation
o With Property Basic: up to 5 photos
o Upgrade possible after publishing

Section 5: Listing Description
• Add a title and description
• Optional:
o Special features
o Access / check-in
o Guest notes

Section 6: House Rules
• Define the house rules:
o Check-in / check-out times
o Quiet hours
o Additional custom rules

Section 7: Minimum stay
• Set the minimum number of nights required for booking

Section 8: Price
• Choose pricing structure:
o Per room, per person, or on request
o Price per night (required), weekly/monthly optional
o Cleaning included? If not, specify the fee

Section 9: Payment methods
• Select payment options:
o Cash, bank transfer, Stripe

Section 10: Subscription & Publishing
• Choose a package – Property Free or Property Basic – and click “Buy and Publish”
• After successful moderation, your listing will be published

1. Log in to your account.
2. Open the listing you want to edit.
3. Scroll to the bottom and click “Edit”.

You can update:

• Basic information
• Location
• Amenities
• Photos
• Listing description
• House rules
• Minimum stay
• Price
• Payment method
• Attached packages

After making changes, click “Save” to apply them.

As a host, you can offer various payment methods that allow guests to pay for their booking. There are several payment options that you can accept as a host:

1. Cash payment
The guest pays the total amount in cash directly at check-in. This method is flexible and convenient for the guest, as no prepayment is required.

2. Bank transfer (payment on invoice)
The host issues an invoice and sends it to the guest. The guest must then transfer the amount to the specified bank account of the host before check-in.

3. Direct payment via Stripe
The guest can pay immediately via Stripe. This method allows for a fast and secure online payment, with the guest receiving an instant payment confirmation. Stripe provides a secure payment service for online transactions.

4. Other payment methods
The host may also offer other payment methods not listed in the above options. These methods must be specified individually.
When creating the listing, hosts can indicate in the house rules which additional payment options they accept.

Note:

• The host is not required to offer all payment methods but can select those that best suit them.

• The host should clearly communicate which payment methods they accept and ensure the guest receives instructions for the payment process.

1. Agreement on cash payment
As a host, agree with the guest when the cash payment should take place. Typically, payment is made at check-in, but this can be individually arranged.

2. Payment on-site
The guest pays the total amount in cash directly at check-in or at the agreed location on-site.

3. Confirmation of payment
Once the guest has made the cash payment, proceed as follows to confirm the payment:

o Log into your account.

o Go to "Bookings".

o Select the required booking.

o Click on "Pay".

o Choose the option "Cash".

o Enter a comment (optional).

o Press "Pay".
The payment is now completed, and the booking will be marked as paid.

4. Invoice issuance
It is advisable to issue the guest an invoice as soon as the cash payment has been made, so the guest has proof of payment.
This prevents misunderstandings if the guest inquires about the payment later.

1. Issue the invoice and send it to the guest
The host creates an invoice and provides it to the guest, including all relevant payment details and the host's bank account information.

2. The guest transfers the amount
The guest transfers the amount to the host's bank account and indicates it is for invoice payment. Some guests also send a transfer receipt to the host.

3. Confirm receipt of payment after funds are received

o Log in to your account.

o Go to “Bookings” and select the relevant booking.

o The payment status will show “Waiting for payment confirmation.” Click “Confirm” once you've received the money.

o You'll be asked to confirm your action. You can add a comment (optional).

o Click “Confirm.”

4. The booking is marked as "paid"
Once you’ve confirmed the payment, the booking will be marked as "paid."

Note:
Make sure the guest transfers the money before check-in so the booking is fully completed. Confirm the payment on time.

If Stripe is activated as a payment method in your listing, you as the host can offer guests the option to pay for their booking directly via Stripe. Here's how the process works:

1. Activate Stripe as a payment method
Ensure that Stripe is activated as a payment method in your listing. This enables guests to make a secure and fast payment through Stripe.

2. Payment by the guest
Once Stripe is available as a payment method, the guest can select “Stripe” during the payment process. The guest then enters their payment information (e.g. credit card, debit card, or other supported payment methods) and completes the payment.

3. Immediate payment confirmation
After successful payment via Stripe, you as the host will receive an immediate payment confirmation and the guest will also receive a payment receipt.

4. Booking marked as “paid”
As soon as the payment is completed via Stripe, the booking is automatically marked as “paid” and the payment status is updated in the system.

5. Benefits for the host
o Security: Stripe uses advanced security protocols to protect guests’ payment data.
o Speed: Payments are processed instantly, allowing for quick booking confirmation.
o Flexibility: Stripe supports various payment methods (e.g. credit card, debit card), providing a convenient option for guests.

With Stripe, you as a host have a reliable and fast payment method that is simple and secure for both you and the guest.
 

Note:
Please read the section “Stripe” to learn how to activate the Stripe account and what fees Stripe charges per payment.

Guests can submit a booking request directly through your listing on the platform. As soon as a request is received, you will be notified in the following places:

-in the "Requests from Guests" section in your request dashboard,

-in the notification center,

-and by email.

This way, you are always informed about new requests and can respond quickly.

Each booking request remains active for 24 hours. Within this period, you can decide whether to send an offer to the guest or decline the request.

If you do not send an offer within 24 hours, the request will be closed automatically. The guest will not receive a response.

A booking request contains all relevant information you need to make your decision, including:

• Accommodation (incl. name and address)

• Guest's name

• Date and time of the request

• Planned arrival and departure date

• Number of nights

• Number of guests

• Booking type:
 o Entire property (the full accommodation is requested)
 o Part of the property (only certain beds – listed in the request)
 

• Total price, if you have entered a price in your listing

Additionally, next to the guest’s name, you will see a symbol indicating their verification status:
• Dark symbol: The guest is not verified
• Red symbol: The guest is verified

By clicking on the guest’s name, you can also view their full review profile – including all previous reviews from other hosts.

To submit an offer to a guest, follow these steps:

1. Open the request you want to respond to.

2. Review all details at the bottom of the request. You can adjust the following points:

 o Price (if calculated automatically)

 o Number of guests

 o In case of partial rental: selection of beds

 o You can also create an offer for only part of the accommodation, even if the guest originally requested the entire property.

Note: The booking period cannot be changed, as it was set by the guest. All changes will be clearly shown to the guest in your offer.

3. Select the validity period of the offer – 60, 90, or 120 minutes.

4. Adjust the price if needed or confirm the automatically calculated amount.

5. Click on "Send Offer".

The guest will be notified immediately of your offer and can accept or decline it within the selected time frame.

Yes. As long as the guest hasn’t accepted the offer and the offer period hasn’t expired, you can withdraw it at any time.

If your accommodation is booked for the same dates by another guest, your open offer will automatically become invalid – the first guest to confirm gets the booking.

Yes, you can send offers to multiple guests in parallel. Important: As soon as one booking is confirmed, all other offers for the same period will be automatically deactivated.

If the guest accepts your offer within the specified validity period, the booking is considered legally binding.

Both you and the guest will receive a booking confirmation. The booking process then continues:

• Online registration of the guest: Registration opens 48 hours before arrival. From then on, the guest can submit the required documents for all arriving persons via the platform.

• Verification of the documents by you as the host

• Organization of the check-in, e.g. personal key handover or – if enabled – via SmartLock access

• Access to the digital guest folder, if this was activated and provided by you

You’ll find all booking details and next steps clearly laid out:

• in the chat for the respective booking,

• in the notification center,

• and additionally via email.

After a successful booking, the check-in process begins with the online registration of the guests. This is a mandatory step to prepare for the arrival.

When is online registration available?

Online registration is automatically activated 48 hours before arrival. From that moment, the guest can submit the required data and documents via the platform.

What information and documents are required?

• Details of all arriving persons

• Travel documents or legally required proofs (e.g. ID data)

The documents are uploaded directly via the platform – simple, secure, and digital.

What happens after submission?

• You can view and check the documents in the chat for the respective booking.

• If you reject the documents, the guest is automatically notified and asked to submit them again correctly.

• Alternatively, you can set in your preferences that documents from verified guests are accepted automatically.

Please note: Without complete and accepted documents, check-in cannot be completed.

1. A registered guest submits a request for your accommodation.

2. You send an offer with a desired validity period (60, 90, or 120 minutes).

3. If the guest accepts the offer within this time, the booking becomes binding.

1. Go to "Bookings".

2.Select the booking you want to cancel.

3. Click on the three dots at the top.

4. Select "Cancel booking".

General cancellation policies:
Either party can request a cancellation. The other party can either accept or decline the request. If accepted, the booking is canceled. If declined, the booking remains valid. Each booking can only be canceled once.

YCorners.com offers various subscription packages designed to help you improve the visibility, management, and organization of your accommodations.

These packages are paid and are billed monthly. You can add, modify, or cancel them anytime via your host account.

Billing is handled automatically through the payment provider Stripe – with no hidden fees or additional notifications before charges.

The subscription packages include, for example:

• Property-Basic

Enhanced listing with better visibility and the option to book promotion packages

• Promotion Packages (Classic, Premium, Platinum)

Increased reach and preferred placement in search results

• Accommodation Management

Digital tools to help you manage your property effectively, such as:

o Send individual offers to guests – even without prior requests

o Add bookings manually (e.g. for direct bookings outside the platform)

o Digital guest folder for your guests

o Self check-in via SmartLock or key box

o Time tracking and task management for staff (coming soon)

Each package can be booked individually or in combination – fully customizable to suit your needs as a host.

You can add or remove packages from your listing at any time – easily via the “Attached Packages” section within your listing.
There are two ways to manage packages (e.g., promotion packages or accommodation management):

Option 1: Via “My Listings”

To add a package:

1. Go to “My Listings”.

2. Click the white circle icon with three dots in the top right corner of the listing photo.

3. Select “Attached Packages”.

4. Choose the desired package and click “Attach Package”.

To remove a package:

1. Open “Attached Packages” again.

2. Uncheck the active package or click “Remove Package”.

3. The package will be automatically canceled at the end of the current billing month.

Option 2: While editing the listing

1. Open the listing you want to edit.

2. Click “Edit”.

3. Scroll down to the “Attached Packages” section.

4. Add or remove a package by selecting or deselecting it.

Note: Changes take effect immediately. Paid packages renew automatically – cancellation is possible at any time but takes effect at the end of the month.

You can check at any time which packages are currently active for a listing – directly via your host dashboard.

How to view your packages:

1. Go to “My Listings”.

2. On the left side of each listing, you’ll see an overview of the active packages assigned to that listing (e.g. Basic, Promotion, Management).

3. Additionally, you can click the white circle icon with three dots in the top right corner of the listing photo.

4. Select “Attached Packages” to view details or make changes.
 

If a package is no longer visible, it may have already been cancelled and is set to expire at the end of the current month.

The Rental Management package (also called “Accommodation Management”) is an optional subscription that gives hosts digital tools to manage their properties centrally, efficiently, and easily via the platform.

Features of the Rental Management package:

• Digital guest folder
Provide guests with a personalized digital folder including house rules, property details, and local tips – accessible via QR code.

• Self check-in via SmartLock or key box
Enable contactless access to your property – no need for in-person handovers.

• Send custom offers to guests (even without a request)
Create custom offers for repeat guests, direct bookings, or special situations – independent of standard booking requests.

• Manual entry of bookings
Manually enter bookings made by phone or through other platforms to keep all reservations in one place.

• Time tracking & task assignment for staff (coming soon)
Digitally manage staff such as cleaners: plan tasks, track work hours (via QR code), and automate workflows.

• Display of nearby infrastructure in the listing
Your listing will automatically show nearby infrastructure, such as:
o Supermarkets
o Train stations
o Bus stops
o Parking facilities
o Gas stations

Price & billing
• The package is paid and billed monthly.
• It can be added or cancelled at any time via “Attached Packages”.
• Billing is handled automatically via Stripe.

The digital guest folder is part of the Rental Management package and provides your guests with a central hub for all important information about their stay – completely paperless.

The guest folder is easily accessible:
• via a QR code in the accommodation
• or directly through the booking in the guest’s user account

How does the guest folder work?
• You create and manage the content via your host account.
• Guests access their personalized guest folder via QR code or the booking overview – no app or registration required.

What does the guest folder contain?
The contents are divided into clear sections and can be individually customized:
• Welcome letter
• Check-in / Arrival instructions
• Wi-Fi access data
• Facilities & amenities
• General information about the accommodation
• Metalocation (description of the surroundings & location)
• Mobility (e.g. public transport, parking, charging stations)
• Things guests should know (e.g. special features of the accommodation)
• Restaurants & cafés nearby
• Places to drink (bars, pubs etc.)
• House rules
• Additional services (e.g. cleaning, breakfast, bike rental)
• FAQs for guests
• Before arrival – travel tips & advice
• Reviews from other guests

Benefits for hosts & guests
• No printed materials needed
• Always up to date and easy to edit
• Guests feel better informed and more welcome
• Less effort for hosts as questions are reduced

You can update the contents of your digital guest folder at any time, easily and flexibly, via your host account.

How to edit the guest folder:

1. Go to “My Listings”.

2. Click the white circle icon with the three dots in the top right corner of the listing photo.

3. Select “Digital Guest Folder”.

4. In the edit view, you’ll immediately see:
o which sections are active or inactive,
o and what guests currently see.

Status indicators & icons
• If the icon is dark, no content has been added yet.
• If the icon is bright and says “Draft” in the top right, the content is not visible to guests.
• If you’ve added content but don’t want it published yet, leave the status as “Draft”.
• To make content visible to guests, set the status to “Visible to everyone”.

In the edit view, you can:
• add new content
• edit or delete existing content

Don’t forget to save!
After each change, click “Save” to save the updated version.
Changes take effect immediately and are available to guests via QR code or the booking portal, depending on visibility settings.

Self check-in allows your guests to enter the accommodation independently, without your physical presence.
This feature is part of the Rental Management package and ensures a smooth, flexible, and contactless process.

What are the options for self check-in?

• SmartLock
An electronic door lock that guests can open using a digital code or a QR code. Access can be granted for a limited time.

• Key box
A lockable box with a code, containing the physical key – a simple and analog solution.

Both options can be managed directly via the platform and linked to the respective booking.

Benefits of self check-in:
• No personal contact required
• Flexible arrival times for guests
• Ideal for late or last-minute arrivals
• Less effort for hosts thanks to an automated process

Access for guests:
Once self check-in is activated, guests automatically receive access information via the booking –
after completing online registration, and in time before arrival.

Self check-in must first be activated in your listing.
Access details and instructions are then added separately.

How to enable self check-in:

1. Go to “My Listings”.

2. Click the white circle icon with three dots on the listing photo.

3. Select “Edit”.

4. Scroll to the “Amenities” section.

5. Enable the option “Self check-in”.

6. Choose the method:
o SmartLock
o Key box

7. Click “Save”.

What happens next?
After activation, check-in is enabled, but not yet fully configured.
Door codes, QR codes, or usage instructions are added later under the “Check-in” menu.

Once you’ve activated the self check-in feature in your listing, you can configure the specific settings under the “Check-in” menu.
Here you define how guests will access the property, what instructions will be shown, and whether you want to use media or access codes.

Step-by-step setup guide

1. Go to “My Listings”

2. Open the desired listing via the white circle icon with three dots

3. Select the “Check-in” menu

4. You’ll now go through the following configuration sections:

1. Instructions

• Optionally describe the check-in process (e.g. where the key box is located, how to open the door)
• You can also include check-out instructions
• Each text field allows up to 1,000 characters

2. Media

• You can upload photos or videos to help guests understand how to access the property
• Maximum file size: 10 MB
• Ideal media includes images of the key box, entrance area, or SmartLock

3. Code Management

This is where you define how the access code will be handled:

Universal code
Enter the code once – it will be automatically used for every booking
Note: In this case, entering the code is mandatory

One-time code
You set a unique code for each individual booking
After the guest completes their online registration, the system will prompt you to enter the code
Guests will only see the access code once registration is completed

4. Code

• Enter the specific access code for the door or key box
• This field is optional, but required if you’re using a universal code
• If you have a SmartLock on each door, you can set a separate code per door (not required)
• Guests will only see the doors for which a code has been entered
• If your SmartLock supports QR codes, you can upload one here

Once saved, self check-in is fully set up.
Guests will automatically receive access details as soon as:

The booking is active

Online registration is complete

Tips:
• Don’t forget to click “Save” – otherwise, changes won’t take effect
• You can edit your check-in settings anytime via “My Listings” > “Check-in”

If you select the “One-time code” option in the code management settings, you’ll need to enter a unique access code for each individual booking.
This method provides maximum control and is ideal for shared accommodations, frequent guest changes, or multi-bed rooms.

Step-by-step process:

1. Confirmed booking
Once the guest accepts your offer, the booking becomes binding.

2. 48 hours before arrival
the system automatically unlocks online registration for the guest.

3. The guest submits the required documents.

4. You review the documents.
Once you approve them, the registration is marked as complete.

5. You receive an automatic notification
prompting you to set the access code for the accommodation.

6. Open the booking,
click the white three-dot icon (top right corner)
and select “Set codes”.

7. Enter the individual access code for this booking
(e.g. for a SmartLock or key box).

8. Don’t forget to click “Save”!

What does the guest see?

The guest automatically receives the access details as soon as:

Online registration is completed and accepted

The individual access code has been saved

The information is displayed in the booking area
and may also be sent by email.

Tip:

You can change the code at any time – the guest will be automatically notified of any updates.

Requirement: This feature is only available if you have added a rental management package to the respective listing.

A custom offer allows you as a host to send a direct booking offer to a guest – even without a prior request.

This is especially useful if you:

• want to invite regular or returning guests
• want to reach contacts outside the platform (e.g. by phone or in person)
• want to fill gaps in your calendar
• want to provide guests with a tailor-made offer

What does a custom offer include?

• Accommodation (listing)
• Stay period
• Number of guests
• Type of accommodation (entire place or individual beds)
• Price
• Offer validity (e.g. 60, 90, or 120 minutes)

Tip:

Perfect for quick, targeted and personal renting – without waiting for requests.

Go to your Host Dashboard and click “Send Offer”.
This function allows you to send a personal booking offer to a guest – even without a prior request.

Step-by-step instructions:

1. Open the Host Dashboard

2. Click “Send Offer”

3. Select the listing (property) you want to offer the guest

4. Enter the guest’s phone number
Note: Use the phone number the guest is registered and verified with on the platform

5. Select:

• stay duration
• accommodation type – e.g. entire place or specific beds
• number of guests
• offer validity: 60, 90 or 120 minutes
• price

6. Click “Send Offer”

What happens next?

• The guest will automatically receive the offer in their user account and also by email
• They can accept or decline
• Once accepted, the booking becomes binding, and the process starts automatically

Tip:

Ideal for targeted direct bookings, referrals, or returning guests – simple, flexible and controlled

A manual booking entry allows you as a host to manually create a booking in the system, without the guest needing to send a request or accept an offer beforehand.

This function is ideal for:

• Phone or in-person direct bookings
• Bookings from outside the platform (e.g. Airbnb, Booking.com)
• Calendar syncing / blocking dates manually

Requirement:

This function is available only if you have added a rental management package to the specific listing.

What happens after entry?

• Once you enter the guest’s phone number, the system automatically checks
 whether a registered user exists:

  o If a registered user exists,
   you’ll be offered the option to send a custom offer instead.

  o If no registered user is found,
   the booking is saved as a placeholder, and the guest is not notified.

• Manual bookings appear in your calendar and booking area.
 Other guests cannot send new requests for the same time or space.

Cancellation:

• You can cancel the booking at any time.

Tip:

Use this function to centrally manage external bookings or manually block certain dates – easy, quick, and clear.

This prevents unnecessary inquiries, as the period is already marked as unavailable.

With the “Add Booking” function, you can manually enter a reservation into the system, regardless of whether the guest has booked through the platform or not.

How to proceed:

1. Open your Host Dashboard

2. Click on “Add Booking”

3. Select the listing (property) for which you want to record the booking

4. Enter the booking details in the following order:

• Stay period (check-in and check-out)
• Accommodation type – e.g. entire place or specific beds
• Number of guests
• Guest’s phone number

Note: If the phone number matches a registered user,
you’ll be prompted to send a custom offer instead.

5. Click on “Save”

What happens next?

• The booking is immediately added to your calendar and the bookings section
• The period is blocked – other guests cannot send requests for that time or for the selected beds
• If no registered user is found for the phone number, the booking is saved as a placeholder

Tip:

This function is ideal for direct bookings, phone reservations, or
external bookings that you still want to manage centrally through the system.

This feature is currently in development and will soon be available to hosts.

It will allow you to:

• Digitally track staff working hours
• Assign tasks to individual staff members, e.g. cleaning, check-in prep, maintenance
• Monitor task status in real time
• Manage supplies, such as toilet paper, soap, bed linens, pillows
• Verify task completion using photo documentation

Dedicated App for Staff

Staff members will use a separate app, where they can:

• See a list of tasks per property
• Mark tasks as "in progress" or "completed"
• Update or restock consumables
• Upload photos after completing a task, e.g. as proof of cleaning or refilling

Guest Feedback on Task Quality

• Once a task is marked as "completed",
 the guest is automatically asked to rate the quality of the task,
 e.g. cleanliness, completeness, preparation

• Guests can also provide feedback during their stay
 on specific tasks such as cleaning, repairs, or restocking

As a host, you’ll have full oversight of:

• the status of all tasks

• the photo documentation of completions

• the guest feedback on your staff’s performance

Goal:

Better planning, transparent team management, and higher quality – all centrally controlled from your host account.

This feature will be part of the rental management package.

PROPERTY packages are booking packages
that you can choose as a host when creating or editing a listing.

You can choose between two options:

PROPERTY FREE (free of charge)
PROPERTY BASIC (paid)

What do the packages include?

Each package offers different features
to improve the management, visibility, and appeal of your property.

PROPERTY FREE

• Includes only basic core functions
• Allows you to attach individual add-on packages,
 such as the Rental Management Package

PROPERTY BASIC

• Unlocks extended features
• Allows you to attach multiple add-on packages,
 such as Rental Management and the Promotion Package for increased visibility

PROPERTY FREE is the free basic package for hosts who want to offer their accommodation simply and without additional features on the platform.

It is suitable for a very reduced listing, but offers only limited visibility and no direct communication with guests.

Search Radius:
• 1 km – Your listing is considered only for bulk inquiries within the immediate area
• Map display: No
• Search results display: No
• Listing rating: Yes

Listing Detail Page:
• Number of photos: 1
• Photo gallery: No
• Property description: not visible
• Amenities: not visible
• Address: not visible
• Phone number: not visible
• Phone number for unregistered users: not visible
• Navigation to property: not possible
• Add to favorites: not possible
• Send recommendations: not possible

Guest Communication:
• Chat with guests: not possible
• Send photos: not possible
• Send videos: not possible
• Send/download PDF files: not possible

Booking Features:
• QR code for the listing: available
• Booking calendar: not included

Add-on Packages (available with PROPERTY FREE):
• Rental Management (digital guestbook, check-in, task management, etc.)

Conclusion:
PROPERTY FREE is suitable for hosts who only need a basic presence on the platform.
Add-ons like Rental Management can be activated with this package, but overall functionality is very limited.

For comprehensive display, communication, and broader reach, PROPERTY BASIC is recommended.

PROPERTY BASIC is the paid base package for hosts who want to present and manage their accommodation professionally.

It offers enhanced visibility, full listing features, and direct guest communication.

Search radius:
 • 5 km – Your listing is actively shown in search results and bulk inquiries within this extended range
 • Shown on the map: Yes
 • Shown in search results: Yes
 • Listing rating: Yes

Listing detail page:
 • Number of photos: up to 5
 • Photo gallery: Yes
 • Property description: visible
 • Amenities: visible
 • Address: visible
 • Phone number: visible (also for unregistered users)
 • Navigation to the property: Yes
 • Add to favorites: possible
 • Send recommendations: Yes

Guest communication:
 • Chat with guests: possible
 • Send photos: possible
 • Send videos: possible
 • Send and download PDF files: possible

Booking features:
 • QR code for the listing: available
 • Booking calendar: included

Add-on packages (available with PROPERTY BASIC):
 • Promotion package (for increased visibility)
 • Rental management (digital guestbook, check-in, task assignment, etc.)

Conclusion:
With PROPERTY BASIC, you get everything you need for professional presentation, direct communication, and efficient booking management –
while unlocking access to powerful additional packages.

The surrounding infrastructure gives your guests a quick overview
of the important services and transport connections located near your property.

This includes, for example:

• Supermarkets
• Train stations
• Bus stops
• Parking options
• Gas stations

These details appear directly in your listing,
so guests can see before booking
how well the property is located and what amenities are nearby.

Benefit:

• Better orientation for guests

• More trust thanks to transparent information

• Higher booking chances, especially for guests
 who rely on public transport or nearby shops

Important:
This feature is part of the rental management package
and is only available if the package is activated for the respective listing.

PROMATION Packages are paid add-on packages for hosts who want to make their accommodation more visible, attractive, and prominently positioned on the platform.

They offer significantly improved placement, presentation, and reach – ideal for accommodations that want to stand out from the crowd.

What does a PROMATION Package offer?

• Highlighting of your listing using a striking accent color
• Permanent visibility on the map – depending on package level, up to 40 km reach
• Photo gallery visible directly in search results – your listing stands out at first glance
• No third-party ads on your detail page – the focus stays solely on your accommodation
• Full-screen photo gallery – for an impressive presentation
• Top placement in search results – your listing appears at the very top

Note:

A PROMATION Package can only be booked in combination with a PROPERTY BASIC Package.

Conclusion:

With a PROMATION Package, you actively increase your visibility, click rate, and booking potential.

Your accommodation is visually highlighted, widely visible on the map (up to 40 km), and featured prominently in search –
for a strong first impression and more direct bookings.

PROMATION PLATINUM is the most powerful visibility package for hosts who want to achieve maximum reach, prioritization, and presentation.

What does PROMATION PLATINUM offer?

• Top placement at the very top of search results
 → PLATINUM
 → PREMIUM
 → CLASSIC
 → PROPERTY BASIC
 → PROPERTY FREE

• Constant visibility on the map – within a radius of up to 40 km.
• 20 photos showcasing your property on the detail page
• Striking accent color that visually highlights your listing
• Photo gallery visible directly in the search overview
• Full-screen photo gallery on the detail page
• No third-party advertising – the focus stays entirely on your accommodation
• Ideal for exclusive properties, premium offers, or highly frequented locations

Note:

The PROMATION PLATINUM package can only be booked in combination with an active PROPERTY BASIC package.

Conclusion:

PROMATION PLATINUM guarantees you maximum visibility, outstanding presentation, and the best possible ranking on the platform.

Perfect for hosts who want their listing to be at the top – in search results, on the map, and at first glance.

PROMATION PREMIUM is the ideal visibility package for hosts who want to significantly prioritize their listing and achieve greater reach.

What does PROMATION PREMIUM offer?

• Very good placement in search results – just below PLATINUM
 → PLATINUM
 → PREMIUM
 → CLASSIC
 → PROPERTY BASIC
 → PROPERTY FREE

• Constant visibility on the map – within a radius of up to 25 km
• 10 photos showcasing your property on the listing detail page
• Accent color that visually highlights your listing
• Photo gallery visible directly in the search overview
• Full-screen photo gallery on the detail page
• No third-party ads – the focus remains on your listing

Note:
PROMATION PREMIUM can only be booked in combination with an active PROPERTY BASIC package.

Conclusion:
PROMATION PREMIUM gives you a strong presence without paying the highest price.

Your listing will be visibly prioritized and gain the attention it needs to compete in high-demand regions.

PROMATION CLASSIC is the perfect package for hosts who want more visibility in search results and a more noticeable presentation of their listing, without opting for the full prioritization of PREMIUM or PLATINUM.

What does PROMATION CLASSIC offer?

• Improved placement in search results – ranked below PREMIUM
 → PLATINUM
 → PREMIUM
 → CLASSIC
 → PROPERTY BASIC
 → PROPERTY FREE

• Constant visibility on the map – within a radius of up to 10 km
• 10 photos showcasing your property on the detail page
• Accent color that visually highlights your listing
• Photo gallery directly visible in search results
• Third-party ads may appear on the detail page – but focus remains on your property
• No full-screen photo gallery

Note:
PROMATION CLASSIC can only be booked in combination with an active PROPERTY BASIC package.

Conclusion:
PROMATION CLASSIC offers improved visibility and a visually engaging presentation – perfect for local hosts or providers who want stronger presence without choosing the most expensive package.

A blacklist is a list of guests or users who, for various reasons, are no longer allowed to interact with a specific host or platform.
In this case, the blacklist is used by hosts to block problematic guests, so that they:

• can no longer send booking requests

• can no longer view the host’s listings

Reasons why a guest might be added to a blacklist include:

• Behavioral issues (e.g., inappropriate behavior during the stay)
• Damage to the property
• Unpaid or late payments
• Violation of house rules
• Repeated cancellations or no-shows
• Negative experiences or conflicts between guest and host

Purpose of the blacklist:
To protect hosts from potential issues by preventing certain guests from making future bookings.

Benefits of a blacklist for hosts:

• Security: Problematic guests cannot rebook your property
• Time-saving: You don’t have to review requests from unwanted guests
• Control: You have full control over who can stay in your accommodation

Note:
In most cases, hosts manually add guests to the blacklist, usually based on personal experiences or negative reviews.

The blacklist allows you to block problematic guests, so that they:

• can no longer view your listings

• cannot send new booking requests

Step-by-step guide:

1. Log into your account
Log in to your host dashboard on the platform using your credentials.

2. Go to the “Blacklist” section
In your host dashboard, find the “Blacklist” area.
Here you can view all guests you’ve already added.

3. Add a new guest
Click the “+” symbol in the top right corner of the blacklist page.

4. Select the guest’s contact method
Enter either the guest’s email address or phone number to search for them.

5. Confirm the addition
Click “Add” to place the guest on the blacklist.

What happens when a guest is added to the blacklist?

• The guest can no longer see your listings
• They cannot send future booking requests
• They are excluded from any future bookings

If you want to allow a guest again, you can easily remove them from the blacklist.

Step-by-step guide:

1. Log into your account
Sign in to your host dashboard using your login credentials.

2. Go to the “Blacklist” section
In the host dashboard, navigate to “Blacklist”, where all blocked guests are listed.

3. Select the guest to be removed
Find the guest you want to remove from the list.

4. Click the delete icon
Click the trash bin icon next to the guest’s name.

5. Confirm the removal
When prompted, confirm that you want to remove the guest.
The guest will then be removed from the blacklist and regain access to view your listings and send booking requests.

What happens after the guest is removed?

• The guest will no longer appear on your blacklist
• They can view your listings and send booking requests again
• They are once again eligible for future bookings

1. Log into your account
Sign in to the platform using your login credentials.

2. Go to “Settings”
In the user area, look for the “Settings” menu – usually found in the top menu or in the profile section.

In the Settings section, you can make the following adjustments:

1. Turn notifications on or off:

• Push notifications
Enable or disable alerts that appear directly on your mobile device.

• Email notifications
Choose whether to receive emails from the platform (e.g. for booking requests, messages, or updates).

2. Change password:

• Click “Change Password”, enter your current password and new password to update it.

3. Delete account:

• If you wish to delete your account permanently, you can do so in the settings.

• Helps other users:
Reviews help future hosts and guests assess the reliability and behavior of a user.

• Transparency and trust:
They create transparency, giving insight into the experiences of others.
Positive reviews build trust and encourage future bookings.

• Faster and better offers:
Guests with good reviews are more likely to receive faster and better offers.
Hosts are more inclined to accept requests from well-rated guests.

After completing a booking, both guests and hosts can leave a review.

The review consists of star ratings (1–5) and a written comment.

You can rate various aspects of the guest, such as communication and rule compliance.

1. Log in to your account.
Sign in using your login credentials.

2. Go to “Bookings” and select “Rate the guest”.
You will see bookings that are awaiting a review.
Select the booking you want to rate.

3. Click on the booking.
The booking detail page will open.
Scroll down and click “Rate guest”.

4. Leave your review.
Enter a star rating and a comment, then click “Save” to submit your review.

You can delete your review as long as it has not yet been approved by a moderator.

After deletion, you cannot submit a second review for the same booking.

Reviews are voluntary, but they help other users get a better idea of the accommodation or the guest.

Yes, you can leave a review up to 7 days after completing the booking.

The QR code is used for quick access to booking information.

It allows guests to quickly get details about the property.

It can be used for contactless check-in.

It is applied for guest registration at the property.

1. Quick access: Guests can scan the code to access booking details or important information directly.

2. Send inquiries: Guests can use the QR code to send direct inquiries about your accommodation.

3. Message you: The QR code allows guests to contact you quickly and easily.

4. Digital guest folder: If you have a digital guest folder, the QR code provides direct access where guests can find all important details about check-in, house rules, amenities, internet connection, etc.

1. Directly at or on the entrance door:
Place the QR code right before or on the door. This way, guests can scan it immediately and access important details such as check-in instructions, house rules or Wi-Fi info.

2. In shared/public areas:
If you rent out only part of the accommodation, place the QR code in shared spaces like the living room or hallway.
Guests can access helpful tips or emergency contacts without entering private rooms.

3. In each bedroom:
If you rent multiple rooms, place a QR code in each one. This gives guests easy access to room-specific info like Wi-Fi, manuals or nearby attractions.

Tip:
Strategic placement ensures guests always have quick access to key info – making their stay more convenient and enjoyable.

1. Log in to your user account
Sign in using your login credentials.

2. Go to “QR Code Generation”
Look for the menu option “QR Code Generation”.

3. Download the QR code for the property
Select the property you need a QR code for
and download it for use.

Notifications inform you about all processes where your action is required. Examples include:

• Guest inquiries
• Guest verification
• Chat messages
• New reviews, etc.

When you click a notification, you’ll be taken directly to the relevant section to take action.

1. Log in to your user account
Sign in using your login credentials.

2. Go to “Notifications”
Look for the “Notifications” option in the menu.

3. Click on the notification you want
Click the notification you're interested in,
and you’ll be taken directly to the related section.

Under “My Subscriptions”, you can view an overview of your active packages and their history.

1. Click the three dots in the top right corner
Tap the icon with three dots in the upper right corner.

2. Select “Subscriptions” or “History”

Under “Subscriptions”, you'll see which packages are currently active.

Under “History”, you'll see when you added or removed packages.

In the “Customers” section, you can see a list of all clients who have made a booking with you.

1. Customer details:
Clicking on a customer shows the following information:

• Customer’s name

• Email address

• Phone number

2. Mark payment reliability:
You can mark whether the customer is considered reliable for payment.
This helps you assess future inquiries.

3. Booking summary:
You’ll also see how many bookings the customer has made with you and the date of their last booking.

“Statistics” is a section where you can view detailed data and key figures about your property and its activity on the platform.
These statistics provide valuable insights into your property’s performance, user interactions, and booking numbers.

With statistics you can:
• Better understand your visibility and interactions (e.g., how often your property appeared in searches).
• Monitor successful bookings and your property’s occupancy rate.
• Make decisions to optimize your listing and increase occupancy.

Typical statistics include:
• Search impressions
• Profile views
• Phone number clicks
• Number of inquiries
• Number of bookings
• Property occupancy in %

These statistics provide valuable feedback to evaluate and improve your performance.

1. Log in to your account
Sign in with your login credentials.

2. Go to “Statistics”
Navigate to the “Statistics” section in the menu.

3. Select the listing
Choose the listing you want to view statistics for.

4. Select the time period
Set the time period for which you want to view the data.

5. Click “Retrieve statistics”
Click on “Retrieve statistics” to display the data.

1. Log in to your account.

2. Go to "Edit profile".

3. Scroll down to the "Stripe account" section.

4. You will see a message that a Stripe account has already been registered.
A Stripe account has been prepared for you, but it does not yet contain your personal information.

5. Click the "Complete" button to be redirected to the Stripe platform.

6. Enter the required personal data there to complete your Stripe account registration.

Important note:
• This Stripe account is linked exclusively to the platform through which you receive booking payments.
It cannot be used for other purposes or platforms.
 

• Payments go directly to your Stripe account.
Stripe automatically transfers the funds to your linked bank account.
 

• The YCorners.com platform does not manage any payments.
All financial transactions are processed directly between the customer and Stripe.

• What information does the user enter?
o Email address
o Password for the Stripe account
o Country of residence or business registration
o Possibly a phone number (for security or verification)

• Where is the data sent?
o Data is sent to Stripe servers where it is processed to create the account

• What data does Stripe process?
Stripe stores the email, encrypted password, country, and phone number (if provided). This information is used to create and manage the user account.

• What information does the user enter?
o At this step, the user must enter information about their business, including:
▪ Company name or sole proprietor’s name
▪ Legal business address
▪ Tax identification number (TIN or equivalent)
▪ Description of business and activities
▪ Country of registration
▪ Business website
▪ Personal data of the authorized signatory
▪ Adding company directors

• Where is the data sent?
o To Stripe servers for processing, compliance checks, and fraud prevention

• What does Stripe process?
Stripe analyzes the information to confirm the business identity and meet legal requirements (e.g. KYC – Know Your Customer)

• What information does the user enter?
o The bank account to which payments will be sent. This may include:
▪ Bank account number
▪ BIC (in applicable countries)
▪ Bank name
▪ IBAN or other regional banking details

• Where is the data sent?
o To Stripe servers for integration with the banking system to enable payments

• What does Stripe process?
Stripe verifies the data to ensure proper account linking and payment processing

• What additional information may Stripe request?
o For extra verification, the user may be asked to provide:
▪ Photo of an ID (e.g., passport or driver’s license)
▪ Proof of address (e.g., utility bill or bank statement)
▪ Bank statements or other evidence of financial activity

• How is the verification process handled?
o Stripe performs automatic checks, supported by anti-fraud systems.
o If needed, Stripe may request documents to confirm identity or business ownership.

• What are the final steps of registration?
o After successful verification, the user is notified that their account is active and ready to receive payments.
If rejected, Stripe provides notifications with reasons for the incomplete registration.

• What information does the user enter?
o At this step, the user links their Stripe account to the website or app and can configure payment methods such as credit or debit cards.

• Where is the data sent?
o Payment method information is sent to Stripe via a secure API for processing.

• What does Stripe process?
o Stripe stores the payment settings and connection methods. These are used to process transactions.

• How does the user receive confirmation?
After successful registration and verification, Stripe sends an email confirming that the account has been activated and is ready to use.
o The user may also receive a message that their data has been verified and they can start accepting payments.

• What processes happen on Stripe’s side?
o Stripe performs a final review of all data, including compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
o After successful verification, the account is activated and ready for payment processing.
If data raises concerns, Stripe may request additional documents or reject the account.

• Where is the data sent?
o All payment data is transmitted via a secure connection to Stripe’s servers for transaction processing.

• What information does Stripe process?
o Stripe processes payment details, verifies card data, amounts, and transaction info, performs authorization, and checks for fraud if needed.

• How does the user receive confirmation?
o After a successful transaction, the user receives a notification about the payment status (success or error).

You can find Stripe’s fees directly on the official website:
https://stripe.com/de/pricing#globale-zahlungen
 

Stripe charges fees based on the payment method and card origin. For example:
• EU cards: 1.5 % + €0.25 per transaction
• International cards: from 3.25 % + €0.25
• Currency conversion: an additional 2 %
• SEPA direct debit: €0.35 per transaction
• Klarna payments: 2.99 % + €0.45, possibly plus international surcharges
 

There are no monthly base fees in the standard plan. Additional charges may apply, e.g. for chargebacks or instant payouts.
 

Note: Fees are automatically deducted by Stripe – no manual payment is needed.